Hamsafar privacy policy
Last updated: 29 October 2026
Hamsafar is a ride, parcel and food delivery service in Pakistan. This page explains what we collect, why, and how you can have it deleted. We do not sell your information.
What we collect
- Account: your name, phone number and password (stored only as a secure hash). Drivers also give their vehicle type and number.
- Trips: pickup and destination, fare, time, rating, and for deliveries the receiver's name and phone number and what is being sent.
- Location: drivers' live location while they are online; riders' location when they choose a pickup or share it. We do not track riders in the background.
- Messages: chat between rider and driver is end to end encrypted, so we cannot read it. Help requests and WhatsApp messages to Hamsafar are stored so we can answer them.
- Calls: in-app calls go directly between the two phones. We do not record or store them.
How we use it
- To match you with a driver, show fares and arrival times, and complete trips and deliveries.
- For safety: SOS alerts, live trip links you share, and checking reports.
- To answer help requests. An AI assistant (Cloudflare Workers AI) may read your question and your last few trips to reply. Your phone number is never sent to the AI.
- Drivers' earnings and wallet records.
Who can see it
- Your driver sees your first name, pickup and destination. You see the driver's name, vehicle and number plate. Phone numbers stay hidden during in-app calls.
- For deliveries, the driver sees the receiver's name and phone after accepting the job.
- People you send a live trip link to see the trip on a map until the link expires.
- Our service providers: Cloudflare (hosting, database and AI), OpenStreetMap and OSRM (maps and routes), and Meta (only if you message Hamsafar on WhatsApp).
- Police or courts, only when the law requires it.
How long we keep it
- Encrypted chat: 30 days. WhatsApp message records: 7 days. Live trip links: until they expire.
- Account, trips and wallet records: while your account is open, and as long as the law requires afterwards.
Delete your data
To delete your account and data, open Hamsafar, go to Settings, Help and support, and write "Delete my account", or send the same message to Hamsafar on WhatsApp from the phone number on your account. We delete it within 30 days, except records the law requires us to keep.
Contact
Questions about this policy: Settings, Help and support in the app.